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FAQ
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About .tel

  • What is .tel?
    The .tel is a service that allows individuals and businesses alike to store and manage all their contact information and keywords directly in the DNS without the need to build, host or manage a website. For more information, watch .tel for businesses and .tel for individuals.
  • What can my business store?
    Companies can store 5 different types of information under their .tel domain:
    1. Contact Info (Telephone, Mobile, Email, VOIP, Fax...)
    2. Content Links (Corporate websites, portals, blogs, links to partners, affiliates or subsidiaries...)
    3. Navigation Links (Country, City, Branch, Department, Brands...)
    4. Geolocation (Maps to HQ Address, Local Addresses...)
    5. Indexable Text (An intro or status message at the top and Keywords at the bottom, both of which are indexed by leading search engines)
    Watch Video.
  • Why is .tel different than other Top Level Domains (TLDs)?
    The value of a .tel domain lies with the ability to host personal (or corporate) contact information directly in the DNS, which can then be universally accessible. This stands in contrast to the typical use of the DNS for other TLDs, in which the DNS only provides a mapping between domain names and IP addresses. Watch Video.
  • What are the key features of .tel?
    The .tel enables:
    1. Click to communicate contact information
    2. Update anytime from your phone or any browser in minutes
    3. Creation of dynamic profiles that you can switch on the go
    4. Powerful privacy settings that let you choose who sees what information
    5. Multi-lingual keywords indexed by leading search engines
    6. Multi-location setup with contact information and keywords at every level Watch Video.
  • Can I protect my private data?
    The .tel enables you to protect your private data, allowing it to be seen only by people you authorize. For more information, please see How do I protect my Private Data.
  • How will customers use .tel to find my business?
    If you customers do not know your .tel domain name they can search for you on Telpages, the .tel global business directory or leading search engines such as Google and MSN. Watch Video.
  • How will customers use .tel to contact my business?
    Your customers can enter Your Company's .tel domain into any web browser on any internet enabled device including mobile. Wherever possible, .tel enables all your contact information, maps and weblinks to become clickable so your customers can communicate with you instantly. The .tel can also be used for interactive communication, such as voting mechanisms driven by premium numbers and SMS/text messages. For example, viewers could access my-idol.tel from their mobile telephone and vote for their favorite contestant. Watch Video.
  • Who is ICANN and what is their role?
    ICANN, the Internet Corporation of Assigned Names and Numbers, is the international organization responsible for the oversight of the coordination of the Domain Name System and Top Level Domains (.com, .net, .org, .biz, etc.). More information is available at ICANN.org.
  • What is the role of the .tel Sponsoring Organization?
    ICANN has delegated to Telnic Limited, the .tel Sponsoring Organization, the responsibility for developing, implementing and policing certain policies related to the .tel Top Level Domain and its community.

Buying .tel

  • How can I buy a .tel domain?
    You can only purchase your .tel domain online through an ICANN accredited registrar or their reseller. Click "Buy your .tel" in the navigation to see the list of all participating registrars. Watch Video.
  • How much does a .tel domain name cost?
    Prices for a .tel domain name will vary from registrar to registrar, but are comparable with the prices for other popular domain names.
  • For what term can I buy a .tel domain?
    Typically, registrars will allow you to register domain names for up to 10 years.
  • How are trademarks be protected?
    A preferential registration period Sunrise allowed trademark owners to protect their intellectual property. That period concluded on 2 February 2009. For more information, please refer to the Sunrise Policy.
  • What are the restrictions on a .tel domain?
    The minimum number of characters in a .tel domain is 3 and the maximum number is 63 not including the .tel suffix. Every domain must contain at least one letter from a-z or "A to Z" in standard US ASCII script. No domain can begin or end with a hyphen nor can a domain have a hyphen in the 3rd and 4th position. A .tel domain may not consist purely of digits. The .tel naming conventions are described in detail in the Acceptable Use Policy. The reserved list is also available for review.
  • How do I get information on .tel domain ownership?
    The WHOIS service enables you retrieve information on registrants of .tel domain names, although physical persons may opt out of WHOIS and hide their details. To perform a WHOIS lookup, use our web facility at http://telnic.org/whois.html or run the following command on the command-line prompt:whois -h whois.nic.tel yourname.tel. Please note the trailing dot after the .tel domain name
  • Can I transfer or sell a .tel domain name?
    You can sell or transfer a .tel domain just as you would with other domain names. Please be notified that according to ICANN regulations, domains can only be transferred after 60 days from the date of registration. The date of registration for all .tel domains purchased on or prior to the start of the General Availability period is set to March 24th 2009. After 60 days since this date you may contact your registrar to transfer your .tel domain as required.
  • How do I resolve a dispute regarding a .tel domain name?
    .tel domain names are subject to the Uniform Domain Name Dispute Resolution Policy (UDRP), which establishes a procedure for resolving many trademark disputes relating to domain names. More information on the (UDRP) is available.

Using .tel

  • How does my company configure its .tel domain?
    After buying your company's .tel, you will configure it using a simple online interface on the website of the registrar from whom you buy your .tel. You will not need to build a website or hire a new webmaster. Configuring a .tel is very easy and allows you to input your data, set your contact preference and create navigation (for multiple locations or departments). Your company can update its contact information anytime an as often as it wishes by simply logging into an online interface and changing its contact data. Watch Video.
  • How can my company integrate .tel into its existing website?
    Integrating the .tel into your existing website can be achieved either by providing a link to your .tel from your 'Contact Us' page, or by using the .tel Website Integration Tool to customize your 'Contact Us' page with .tel technology, making your data much more dynamic while maintaining your company's look and feel. Details and instructions. Watch Video.
  • What are the restrictions for using my .tel?
    Please consult the Acceptable Use Policy for details on how .tel domains should be used.
  • How do I access the .tel zone file?
    To request access the .tel zone file, complete and sign the .tel Zone File Access Agreement form. You need to return the form to Telnic Limited via post, fax or email zone-file-access-requests@registry.nic.tel.
  • Can I run a commercial directory under a .tel domain?
    Yes. You are allowed to run a commercial directory-style service under your .tel domain under the Acceptable Use Policy (AUP); the restrictions are that you are not allowed to sub-delegate the management of that contact information to a third party.
  • Are there any restrictions on reselling .tel domains?
    No. Once you have taken full ownership of your .tel domain you are able to resell the domain whenever you like.
  • Can I use your logo on a website if I am intending to re-sell .tel domains that I have purchased?
    It depends. Please email resellers@telnic.org to find out what resources are available for resellers.
  • Where can I access the WHOIS database?
    You can access the WHOIS now.
  • What is the refund policy for .tel domains purchased in Landrush?
    Telnic does not provide refunds for .tel domains in Landrush. Please check whether your registrar has a refund policy.
  • Where do I go to edit my .tel?
    The link, username and password for accessing your .tel control panel have been sent to you by your .tel provider when you purchased your .tel. If you cannot find the link, please contact your .tel provider.
See more questions and answers on managing your .tel domain in the Community area.
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